Faq
Ordering & Payment
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us at [email protected] within 1 hour of placing the order. We will do our best to accommodate your request, but cannot guarantee changes once processing has begun.
Do you offer discounts for bulk purchases?
Yes, we offer volume pricing for businesses and organizations purchasing 10 or more units of mice, keyboards, or controllers. Please email [email protected] with your requirements for a custom quote.
Shipping & Delivery
What are your shipping options and costs?
We offer standard (5-8 business days) and express (2-3 business days) shipping. Standard shipping is free on orders over $50. Express shipping costs $12.99 for all orders. Delivery times may vary based on your location.
Do you ship internationally?
Currently, we ship to the United States, Canada, the United Kingdom, Germany, France, Australia, and Japan. International shipping rates and delivery times vary by destination and will be calculated at checkout.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's site to monitor your delivery status.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, and in resalable condition. To initiate a return, please email [email protected] with your order number and reason for return.
How long do refunds take?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that your bank may take additional time to post the funds.
Who pays for return shipping?
If the return is due to a defect, error on our part, or damaged item, we will provide a prepaid return label. For all other reasons, the customer is responsible for return shipping costs.
Product Support
Are your products compatible with all devices?
Our mice, keyboards, and controllers are designed to be compatible with Windows, macOS, and most gaming consoles (PlayStation, Xbox, Nintendo Switch). Please check the product description for specific compatibility details before purchasing.
Do your products come with a warranty?
Yes, all ValgLight products come with a 1-year limited warranty against manufacturing defects. This covers hardware malfunctions but does not cover damage from misuse, accidents, or normal wear and tear.
How do I troubleshoot a connectivity issue?
For wireless mice, keyboards, or controllers, first ensure the device is charged or has fresh batteries. Try re-pairing via Bluetooth or reconnecting the USB receiver. If issues persist, please email [email protected] with a description of the problem and your device model.
Account & Privacy
Do I need an account to place an order?
No, you can checkout as a guest. We do not require account creation to complete a purchase. All order details will be sent to your email address.
How do you protect my personal information?
We take data security seriously. All personal and payment information is encrypted using SSL technology. We do not share your data with third parties for marketing purposes. For more details, please review our Privacy Policy.
Still Have Questions?
If you didn't find the answer you were looking for, please feel free to reach out to us at [email protected]. Our team typically responds within 24 hours on business days.